Short answer: While Air360 is super fast, it can take up to 5-10 minutes for events to be processed & displayed in Air360.
While Air360 is super fast, any tracked data can take up to 5-10 minutes to be available in your Air360 dashboard depending on your website trafic.
If after more than 30 minutes, your dashboard contains no data, here are a few common possible causes and their solutions.
1. Make sure the tracker is correctly placed in your HTML
Make sure that the tracking code is placed before your closing </body> tag in all your HTML pages of your website as shown below for example.
For more information on how to install Air360 tracker, please check our technical documentation here.
2. Make sure the tracking id is correct
If you have multiple apps under your account, make sure the app id is correctly set. As you can see in the above screenshot, the appid is what is passed to Air360.init("") function. You can find the tracking id in your Air360 dashboard when you go to your account and then in the API Access menu as shown below.
This app id should be the very same than the one in your HTML code when Air360 script is initialized or in your XCode project if you are tracking an iOS mobile application.
3. You enabled Content Security Policy
If your website has implemented Content Security Policy, it means you need to explicitly define what kind of third party elements can be loaded in your website (which is a good thing to avoid potential security issues). If you are not sure if your website has Content Security Policy enabled, please enter your website domain in this tool.
If you have an error message in your browser developer console that says "Refused to load the script because it violates the following Content Security Policy directive", it means you need to configure your Content Security Policy properly. The error message will look something like this.
If Content Security Policy is enabled on your website, please check our article on how to configure your Content Security Policy with Air360.
4. You are using CloudFlare
The solution is super simple to do and only takes a minute to enable. You can find instructions about how to do this here.
5. You are using an Ad Blocker
Some AdBlockers might prevent Air360 tracking pixel to load or work properly. If you are testing the tracking pixel, please be sure not to use an adblocker.
If none of the solutions above work, get in touch with us.